One-call service available for clinical counseling, relocation assistance, resume assistance and financial management appointments scheduling
Military customers of Navy Region Southwest's Fleet and Family Support Centers can take advantage of a 24-hour toll-free number dedicated to the scheduling of clinical counseling, relocation assistance, resume assistance, and financial management appointments. The Centralized Scheduling Center (CSC) provides one-call scheduling services to all personnel in Navy Region Southwest. This service can be used by individuals, couples, and families including active duty, retired military, and the reservist recalled to active duty.
The expansion of the CSC is the latest Navy-wide initiative to provide customer service enhancements to those seeking clinical counseling, relocation assistance, resume assistance, and financial management services. The scheduling operators help customers choose the most convenient location at the best time to fit the customers' needs and with the most appropriate professional.
"Our expanded Centralized Scheduling Center serves as a one-stop source for those seeking clinical counseling, relocation assistance, resume assistance, or financial management appointments," said Dr. Mary Rotterman, Program Manager, NRSW Fleet, Family and Child Programs. "All available resources can be accessed by dialing one number. This service enhances our ability to provide customers the best combination of timeliness and location to meet their needs."
An appointment to meet with a Fleet and Family Support Center clinical, relocation, resume, or financial staff member can be scheduled toll-free by calling 1.866.923.6478. A service provider is available to take calls 24 hours a day, seven days a week. During business hours the CSC schedules callers for the next available appointment at the most convenient FFSC location. During non-business hours service providers take caller information for a CSC representative to return the call as soon as possible. Emergency clinical counseling referral services are always available. The goal of the CSC is to schedule requested services the same day or within three business days. Appointment reminder calls are offered as well as appointment rescheduling when necessary.
One call is all it takes. Call or email the Centralized Scheduling Center today to schedule your clinical counseling, resume assistance, or financial management appointments with your nearest Fleet and Family Support Center: Toll free: 1.866.923.6478 E-mail: cnrsw_ffcp.censch@navy.mil